[2013-11-05] Support response time

Appello Support Team -

Feel like you have been waiting forever for an answer to your problem? We try to answer all requests as fast as possible, usually within 24 hours. However, as we are sadly not superhuman we need some time off and the support is therefore only manned between 8am and 5p on business days. Don't worry though, we will definitely try to help you out as soon as we can!
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